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User Community Manager (m/f/d)

User Community Manager (m/f/d)

Position
Full-time employee
City
Vienna
Entry date
as of now
Contract
Unlimited

What we do at PlanRadar

We’re digitising construction and real estate projects in 60 countries worldwide. As a B2B SaaS provider, we’re bringing a software solution to industries that are vital to the way we all live – yet they’re often behind the curve when it comes to technology. We relish that challenge because when we partner with a client, the impact on their business is larger than they ever imagined.

In January 2022, PlanRadar raised USD 70 million in Series B funding to help launch the next stage of our company’s growth. We’re an award-winning scale-up with big plans for global expansion, and therefore on the hunt for experts in their field who can help us make an impact.


Your place in the team

As a vital part of the team, there’s a lot of room for creativity and personal development, with training available to help you reach your full potential. There’s space to test your ideas and to collaborate with your colleagues from other regions and departments. Outside of work, you’ll find a truly supportive environment, with team events, free coffee, breakfast and Friday beers.

PlanRadar promises an inclusive, engaging and exciting place to work. We are inquisitive minds who challenge the status quo, with a drive to change our client's industry for the better. Our people matter the most, and we regularly conduct surveys and implement changes to ensure our benefits and the way we work reflects the culture that we promote. If you're courageous and ready for a new adventure, join PlanRadar!

Meet the team here!

What you’ll get to do

As our User Community Manager you will be growing and engaging an audience of users and customers both online and offline. You will source a community of advocates and your entrepreneurial mindset will enable you to continuously experiment with technologies, channels and content to drive engagement. Whilst championing the voice of our customers, your target will be to ensure that future growth is aligned to customer needs.

This is a fantastic opportunity for someone craving ownership and eager to have a huge impact on a fast growing scale-up in the B2B SaaS space!

AMONG OTHER THINGS, YOU WILL

  • Establish a PlanRadar user community to inform product development and understand customer sentiment
  • Develop online and offline interaction forums to enable best practice sharing and discussions
  • Develop a benefits program for the community to encourage participation & identify opportunities to surprise, delight, and show community members appreciation 
  • Work closely with the Customer Success team to identify and engage with potential advocates
  • Distil insights into action points for internal teams
  • Develop a community strategy to expand the user group community into an online community that engages prospects and partners
  • Moderate, listen and engage regularly with community members, providing them with any support and resources they need. 
  • Measure, analyse, update and track community data.
  • Provide creative, impactful ideas to add new and innovative perspectives

WHO YOU ARE

  • You have experience scaling Community Programs
  • You are passionate about being a customer advocate and representing the voice of the customer in the business
  • You have excellent interpersonal skills and are a great listener, as well as outstanding written communication skills to encourage audiences to engage
  • You have at least 3 years of professional experience in a community manager position in a B2B environment, SaaS is a plus
  • You have outstanding operational skills to deliver a diverse portfolio in a fast-paced environment
  • Ability to manage time and multiple priorities to execute high quality deliverable
  • Experience conducting and analysing consumer and market research is a plus
  • You have impeccable spoken and written skills in business English skills, German is a plus

What we offer

  • Room for personal and professional development
  • Challenging and diversified line of action
  • Working in a fast-growing company with international customers and investors
  • Centrally located and attractive office in one of our locations worldwide
  • Up to 100% remote work possible
  • Motivated and agile team with a common vision
  • Competitive salary dependent on experience
  • Additional benefits like team events, free drinks & snacks, …

Benefits

Participation
Opportunities
Company
Events
Fruit
Basket
Free
Snacks
Free
Drinks
In-house
trainings
Flexible
Working hours
Referral
Program
Company
Laptop
Health
Promotion
Structured
Onboarding Program
New Employee
Buddy Program

Benefits

Participation
Opportunities
Company
Events
Fruit
Basket
Free
Snacks
Free
Drinks
In-house
trainings
Flexible
Working hours
Referral
Program
Company
Laptop
Health
Promotion
Structured
Onboarding Program
New Employee
Buddy Program

The annual gross minimum salary according to the collective agreement based on the Austrian law for this position is EUR 44,800. This includes: full health insurance, occupational accident insurance, public pension scheme and public unemployment insurance. Depending on your individual professional qualifications and previous experience your salary could be significantly higher.

You should enclose these in your application

Please send us your application documents (incl. CV with photo) by clicking on the "Apply now" button.


Your recruiter

Jenny Wolfert